As part of its ongoing commitment to bridging the digital divide and enhancing customer experience in underserved communities, MTN Ghana has held a community engagement forum in Donkorkrom, located in the Eastern Region.
The forum aimed to empower residents with practical knowledge on digital tools and mobile money (MoMo) safety, with a strong focus on promoting digital and financial inclusion in rural and remote areas.
Participants received updates on MTN’s ongoing investments to improve network infrastructure and service reliability in Donkorkrom and surrounding communities. Residents were also educated on strategies to prevent MoMo fraud and how to effectively use MTN’s digital products to support their businesses and daily activities.
Speaking during the event, Georgina Fiagbenu, Senior Manager of Corporate Communications at MTN Ghana, emphasized the company’s commitment to inclusive service delivery.
“Our visit to Donkorkrom reflects our dedication to serving all customers, especially those in historically underserved areas. We are listening, investing, and working urgently to improve the quality of service,” she said.
The interactive session saw active participation from community members, who asked questions about network performance, MTN products, and fraud prevention. MTN staff guided participants on recognizing and avoiding common MoMo scams and introduced digital solutions to enhance livelihoods.
The District Chief Executive of Donkorkrom, Hon. Kate Mawusi, welcomed MTN’s visit, describing it as a meaningful step toward addressing local connectivity and service concerns.
“We are pleased to host MTN Ghana today. Your presence demonstrates a real commitment to your customers here in Donkorkrom,” she said.
Nana Akuamoah Boateng, Chief of Donkorkrom, also praised MTN for the initiative, noting that it was the first time a corporate organization had engaged the community in such a direct and inclusive manner.
“This is a historic moment for Donkorkrom. We urge MTN Ghana to continue building on this relationship and supporting our development,” he stated.
Donkorkrom, a growing community with increasing digital needs but limited infrastructure, was selected for the engagement as part of MTN Ghana’s broader strategy to deliver inclusive, high-quality telecommunications services to hard-to-reach areas.
MTN Ghana has been organizing similar forums across the country for years, providing a platform to educate, listen, and respond to customer concerns. These engagements form a key part of the company’s efforts to improve digital literacy, build customer trust, and drive innovation through dialogue.
